The Week
in Review for Friday August 31, 2007
Technical and Account support options for Monday,
September 3rd 2007
Technical and Account phone support will be unavailable on Monday September 3rd 2007 in observance of Labor Day. Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Tuesday September 4th 2007.
Live Chat is available from 10:00 AM to 7:00 PM Pacific Time.
Email is available 24 hours a day, 7 days a week.
Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.
Find Out More!
Verdigris Shirt Instructionsfor Fan Faire Participants
If you pre-registered for Fan Faire please send a PM on the forums to Rarebit with the following information. This will help us get you the Verdigris Shirt!
a) Exact name of your character who is to receive the shirt (character MUST be on the same account as the forum account you PM us with)
b) Gender of your character (male or female)
c) Server on which the character resides
Reminder: You are ONLY allowed one shirt, and it can ONLY go to a character on their registered account. Once you submit this information the Verdigris shirt will be promptly e-mailed to your character.
Find Out More!
Player
Event Announcements
Player Event Announcements showcases some of the upcoming player events in
The Matrix Online!
Find Out More!
The Week
in Review for Friday August 24, 2007
Emergency
Forums Maintenance: Friday, August 24, 2007
The forums shall be brought down for emergency maintenance today at approximately 2:00pm PDT to help resolve some minor issues. The maintenance shall last about 30 minutes.
Find Out More!
Dev
Blog #5: Subchapter 7.3 Recap at Warcry!
Dev
Blog #4: Subchapter 7.2 Recap at Warcry!
Dev
Blog #3: Subchapter 7.1 Recap at Warcry!
Forum
Downtime: Wednesday, August 22
All SOE forums will be brought down for maintenance on Wednesday, August 22nd, 2007 at approximately 10:00 AM PDT. This maintenance is scheduled to last for one hour, ending at approximately 11:00 AM PDT. Included in this maintenance will be an upgrade to a new release of our forums software.
A note for our international friends: PDT is UTC – 7 hours for the purposes of tracking when this will happen in your day.
Find Out More!
Player
Event Announcements
Player Event Announcements showcases some of the upcoming player events in
The Matrix Online!
Find Out More!
The Week
in Review for Friday August 17, 2007
Update: Scheduled Downtime:
Tuesday, August 14th, 4:00 AM PDT
The scheduled maintenance for today has been extended further for two hours and should end at approximately 4:00 PM PDT (GMT-8). All affected services will be unavailable until that time. Thank you for your patience while we process these updates!
Find Out More!
Scheduled Downtime: Tuesday, August
14th, 4:00 AM PDT
The scheduled maintenance for Tuesday, August 14th has been extended an additional 2 hours.
Thank you for your understanding and patience during this maintenance period.
Find Out More!
Reminder:
SOE Gen Con Celebration
Scheduled Downtime: Tuesday, August
14th, 4:00 AM PDT
The scheduled maintenance for Tuesday, August 14th, is scheduled for 4:00AM and will include an update to the SOE sessions servers as well as other SOE servers. As such, the maintenance period will last for approximately eight hours, beginning at approximately 4:00 AM PDT and ending at approximately 12:00 PM PDT.
With the maintenance now involving the session servers, all services requiring a login will be unavailable during the maintenance period. This includes (but is not limited to) the game servers, all forums, Station Exchange, Character Transfers, Customer Service, the SOE Store, and the subscription tools.
Thank you for your understanding and patience during this extended maintenance period.
Find Out More!
Player
Event Announcements
Player Event Announcements showcases some of the upcoming player events in
The Matrix Online!
Find Out More!
The Week
in Review – August 10, 2007
The Week in Review for Friday August 10 2007 – Special Fan Faire Edition
Find Out More!
Player
Event Announcements
Player Event Announcements showcases some of the upcoming player events in
The Matrix Online!
Find Out More!
