In-Game Bug and Petition Unavailable Wednesday, June 21,
  2006
  Beginning at 12:01 am Pacific Daylight Time (0701 hours GMT) on
  Wednesday, June 21, 2006, and lasting for approximately 8 hours, customers
  will be unable to submit petitions or bugs from within all SOE games. During the down time, customers will
  receive an error message.  
  Phone support (858) 537-0898. **(For SWG (858)
  790-7827.)** and LiveChat http://station.sony.com/chat is
  available Monday through Friday 10:00am to 7:00pm PST.
  Email support is still available any time at
  http://station.sony.com/email